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How CCJM Solutions and AWS Can Improve Your Customer Engagement

Updated: Jun 21, 2023

Amazon Web Services (AWS) customer engagement services let you build a future-proof foundation for improving customer care, from attracting customers through post-sales support, while managing costs as you grow. The on-demand, near-limitless availability of cloud resources gives you operational agility and economies of scale that aren’t possible when building your own IT infrastructure. These are among the reasons that the cloud has been reported as the number one IT priority in companies with under 1,000 employees.

CCJM Solutions and AWS are here to support you wherever you are in your journey to optimize your customers’ lifecycles. Let us help you drive business growth and improve overall customer satisfaction levels in new, reliable ways. Your small business, regardless of industry, can use CCJM Solutions and AWS customer engagement services to help attract, convert, retain, and support a growing customer base.

With AWS, you benefit with…

· Real savings you can see and measure: Using AWS customer engagement and lifecycle cloud services reduces costs by up to 80 percent, compared to building and maintaining an on-premises solution. And, with pay-as-you-go pricing options, you can adapt to changing business needs without minimum monthly fees, long-term commitments, or upfront license charges, saving precious money. There is no “per-seat” charge for customer care agents. You pay only for the time your agents spend each month using AWS cloud resources to serve customers.

· Capacity that grows as needed: AWS automatically adjusts cloud capacity to meet demand while only charging you for what you use so your business can grow without paying for more than is needed.

· Optimum cloud security and resiliency: AWS meets the stringent requirements of the world’s most security-sensitive organizations. As a major cloud provider, AWS participates in many security assurance programs and regulatory certification programs and applies its substantial expertise to protecting business services, resources, and data. AWS further reduces the risk of unplanned outages, data loss, and inaccessibility by maintaining data centers all over the world with automatic backup and failover procedures in place.

Contact your CCJM Solutions Business Representative today to schedule a discovery call.


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