Telehealth on AWS

Patients have preferred methods of communicating with your company. It’s imperative to support all those channels, which range from traditional voice and email, to social media, short message service (SMS) text, and push notifications.  Delivering excellent interactive experiences also requires giving patients the flexibility to move from one channel to another without having to repeat or re-enter information during a given session or transaction.

Reaching patients with targeted communications that speak to their personal interests delivers better experiences and helps improve loyalty. Without marketing and communications tools that allow you to customize messages over specific channels, your communications could miss the mark and fail to engage prospects and retain accounts.

AI-driven automation accelerates and improves patient interactions. Integrated voice response (IVR) systems and chatbots, for example, enable patient transactions when live agents aren’t available. Cloud-based analytics gauge real-time patient sentiment and suggest instant course corrections to patient care agents to improve the outcome of live discussions.