Telehealth on AWS
Providing Exceptional Patient Interactions
Revolutionize Your Healthcare Operations with CCJM's Telehealth Solutions on AWS
In today's fast-paced world, healthcare needs to be accessible, efficient, and adaptable. CCJM Solutions, a Select Tier, Public Sector Partner with AWS and an Amazon Connect Specialist, brings you cutting-edge Telehealth Solutions powered by Amazon Web Services.
- Virtual Telehealth Representatives -
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How We Can Help
Integrated Omnichannel Support
Patients have preferred methods of communicating with your company. It’s imperative to support all those channels, which range from traditional voice and email, to social media, short message service (SMS) text, and push notifications. Delivering excellent interactive experiences also requires giving patients the flexibility to move from one channel to another without having to repeat or re-enter information during a given session or transaction.
Reaching patients with targeted communications that speak to their personal interests delivers better experiences and helps improve loyalty. Without marketing and communications tools that allow you to customize messages over specific channels, your communications could miss the mark and fail to engage prospects and retain accounts.
AI-based support, self-service, and automation
AI-driven automation accelerates and improves patient interactions. Integrated voice response (IVR) systems and chatbots, for example, enable patient transactions when live agents aren’t available. Cloud-based analytics gauge real-time patient sentiment and suggest instant course corrections to patient care agents to improve the outcome of live discussions.
Scaling, Innovating, and Enhancing Patient Care
Deploying telehealth solutions on AWS unlocks a realm of benefits. With AWS services and solutions supporting real-time voice and video communications, cutting-edge artificial intelligence and machine learning capabilities, and personalized experiences, you gain the ability to scale, innovate, and enhance both patient and care provider experiences to the fullest extent.
Facilitate access to high-quality healthcare
When patients cannot physically visit the clinic, CCJM Solutions' telehealth solutions on AWS offer an efficient means to reach patients in their own location.
Facilitate prompt and critical healthcare
CCJM Solutions can construct a telehealth solution utilizing AWS services, empowering physicians to deliver remote care both during and in the aftermath of a healthcare emergency.
Enhance healthcare provider efficiency
CCJM Solutions, in conjunction with AWS telehealth technology, streamlines the healthcare process by enabling self-service pre-screenings, automating the exchange of health information, and aiding in diagnostics.
Lower the total expenses in healthcare.
Through video consultations and remote patient monitoring, telehealth solutions on AWS minimize hospital readmissions and the necessity for subsequent in-person visits.
Organizations that chose CCJM Solutions for their Amazon Connect needs.
Learn More. Download our Free AWS Contact Center Solutions Guide
MedStar Health & Telehealth on AWS
Explore how MedStar Health, the leading non-profit healthcare provider in the Maryland and Washington, D.C. area, established a telehealth contact center through Amazon Connect. This center assists clinical staff in delivering remote patient care.